Maintenance & Technical Support
Maintenance & Technical Support

Backup, DR Centre & Business Continuity

3-2-1 backup strategy with Veeam, Acronis and native cloud backup; off-site replication and disaster recovery centre setup. RPO/RTO target definition, business impact analysis (BIA), business continuity plan (BCP) and annual drill. Standby infrastructure delivered via DRaaS at Marta's secondary data centre.

Maintenance & Technical Support — Service Scope
  • 24/7 Remote & On-Site Technical Support
  • SLA-Guaranteed Maintenance Agreements
  • Periodic Server & Network Equipment Maintenance
  • System Monitoring & Proactive Fault Detection
  • Software Update & Patch Management
  • Backup Verification & Validation
  • End-User Support Services (Helpdesk)
  • Disaster Recovery Planning & Drills
  • Remote Desktop Management (RMM)
  • Hardware Fault Detection & Spare Parts Management
  • Vulnerability Scanning & Patch Tracking
  • IT Asset Management & Inventory Tracking
  • Periodic System Health Reporting
  • Multi-Site & Branch Support Management
  • Printer, Network Device & Peripheral Maintenance
24/7 Technical Support Included
Would you like information about this service?

bilgi@martateknoloji.com.tr · +90 850 441 3 441

Contact

Maintenance & Technical Support — Other Sub-Services