NOC – Network Operations Centre
24/7/365 network and server monitoring; performance, capacity and availability tracking with Zabbix, PRTG and Grafana. Incident prioritisation, escalation matrix, automated alarm management and monthly SLA reports. Integrates with SOC for unified handling of security and operational incidents.
- 24/7 Remote & On-Site Technical Support
- SLA-Guaranteed Maintenance Agreements
- Periodic Server & Network Equipment Maintenance
- System Monitoring & Proactive Fault Detection
- Software Update & Patch Management
- Backup Verification & Validation
- End-User Support Services (Helpdesk)
- Disaster Recovery Planning & Drills
- Remote Desktop Management (RMM)
- Hardware Fault Detection & Spare Parts Management
- Vulnerability Scanning & Patch Tracking
- IT Asset Management & Inventory Tracking
- Periodic System Health Reporting
- Multi-Site & Branch Support Management
- Printer, Network Device & Peripheral Maintenance
bilgi@martateknoloji.com.tr · +90 850 441 3 441
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