Marta Teknoloji
Consulting

Maintenance & Technical Support

We keep your IT infrastructure continuously operational with regular maintenance, remote monitoring, proactive intervention and 7/24 technical support services.

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15+Features
12+Tech Capabilities
7/24Support
10+ yılExperience
24/7 Technical Support Included

Service Scope

15 items
24/7 Remote & On-Site Technical Support
SLA-Guaranteed Maintenance Agreements
Periodic Server & Network Equipment Maintenance
System Monitoring & Proactive Fault Detection
Software Update & Patch Management
Backup Verification & Validation
End-User Support Services (Helpdesk)
Disaster Recovery Planning & Drills
Remote Desktop Management (RMM)
Hardware Fault Detection & Spare Parts Management
Vulnerability Scanning & Patch Tracking
IT Asset Management & Inventory Tracking

Technical Capabilities & Tools

12 capabilities
1
Encrypted remote connectivity with TeamViewer Enterprise, AnyDesk and Windows Quick Assist; multi-channel ticket management with Jira Service Management, Freshdesk and ServiceNow; SLA tracking and automatic escalation
2
24/7 SNMP v3/agent-based monitoring of servers, switches, routers, firewalls and UPS with Zabbix 7, PRTG Network Monitor and Nagios Core; threshold-based SMS/email/PagerDuty alarm management
3
Patch management for Windows Server/Client, RHEL/Ubuntu Linux and third-party applications with Microsoft WSUS, ManageEngine Patch Manager Plus and Ansible; weekly patch compliance reporting and rollback plan
4
Backup plan design with Veeam Backup & Replication v12 and Acronis Cyber Protect; monthly periodic restore testing, backup integrity verification (SHA-256) and recovery time measurement
5
System administration and troubleshooting in Windows Server 2022 (Active Directory, GPO, DNS, DHCP, IIS), Linux (Ubuntu 22.04, RHEL 9, AlmaLinux) and VMware vSphere/Proxmox VE environments
6
Root cause analysis (RCA) using 5-Why and Ishikawa diagram techniques aligned with ITIL 4 Problem Management; known error recording and permanent fix documentation to prevent recurrence
7
ISO 22301-aligned BCP/DRP preparation, critical system recovery procedure documentation; at least one tabletop and live DR drill per year with improvement report
8
Remote device management with NinjaRMM and Atera RMM; automated script execution, software deployment, device health scoring and IT asset inventory automation

Sub-Services

SLA-Guaranteed Technical Support

Guaranteed remote or on-site technical response within contractually defined SLA response times (P1: 1 hour, P2: 4 hours, P3: 1 bu…

System Monitoring & Proactive Maintenance

24/7 monitoring of servers, network devices and applications with Zabbix, PRTG or Nagios; CPU, RAM, disk and bandwidth threshold a…

Patch & Update Management

Planned and controlled application of OS and application security patches to production after validation in a test environment; pa…

End-User Support (Helpdesk)

Remote or on-site resolution of computer, printer, email, VPN, office software and mobile device issues; priority-based ticket man…

Backup Audit & Validation

Periodic testing of existing backup systems, verification of backup integrity and restore time, backup failure alerts and complian…

Disaster Recovery Plan & Drill

Preparation of a Business Continuity and Disaster Recovery Plan (BCP/DRP), documentation of critical system and data recovery proc…

NOC – Network Operations Centre

24/7/365 network and server monitoring; performance, capacity and availability tracking with Zabbix, PRTG and Grafana. Incident pr…

Backup, DR Centre & Business Continuity

3-2-1 backup strategy with Veeam, Acronis and native cloud backup; off-site replication and disaster recovery centre setup. RPO/RT…

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teknik destek7/24bakım anlaşmasıSLAsistem yönetimipatch managementhelpdeskIT bakım

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