Disaster Recovery Plan & Drill
Preparation of a Business Continuity and Disaster Recovery Plan (BCP/DRP), documentation of critical system and data recovery procedures, and at least one DR drill per year.
- 24/7 Remote & On-Site Technical Support
- SLA-Guaranteed Maintenance Agreements
- Periodic Server & Network Equipment Maintenance
- System Monitoring & Proactive Fault Detection
- Software Update & Patch Management
- Backup Verification & Validation
- End-User Support Services (Helpdesk)
- Disaster Recovery Planning & Drills
- Remote Desktop Management (RMM)
- Hardware Fault Detection & Spare Parts Management
- Vulnerability Scanning & Patch Tracking
- IT Asset Management & Inventory Tracking
- Periodic System Health Reporting
- Multi-Site & Branch Support Management
- Printer, Network Device & Peripheral Maintenance
bilgi@martateknoloji.com.tr · +90 850 441 3 441
Maintenance & Technical Support — Other Sub-Services
Guaranteed remote or on-site technical response within contractually defined SLA response times (P1: 1 hour, P…
24/7 monitoring of servers, network devices and applications with Zabbix, PRTG or Nagios; CPU, RAM, disk and b…
Planned and controlled application of OS and application security patches to production after validation in a …
Remote or on-site resolution of computer, printer, email, VPN, office software and mobile device issues; prior…
Periodic testing of existing backup systems, verification of backup integrity and restore time, backup failure…
24/7/365 network and server monitoring; performance, capacity and availability tracking with Zabbix, PRTG and …
3-2-1 backup strategy with Veeam, Acronis and native cloud backup; off-site replication and disaster recovery …