Call Centre Solutions
Inbound/outbound call centre infrastructure deployment with ACD (Automatic Call Distribution), queue management, call recording, live agent dashboard, reporting and CRM integration.
- Cloud PBX Setup & Management
- On-Premises IP PBX — FreeSwitch-Based (In-House Development)
- SIP Trunk & VoIP Line Solutions
- Rosa SIP Firewall VoIP Security
- Call Centre Solutions
- IVR (Interactive Voice Response) Configuration
- PBX Monitoring & Reporting
- Multi-Branch Integration
- Microsoft Teams Direct Routing Integration
- WebRTC Browser-Based Calling Support
- Call Recording & Transcription
- CRM Integration (Salesforce, HubSpot, Zoho)
- Fax Server (T.38 FoIP) Solutions
- Video Conferencing (BigBlueButton) Integration
- Number Portability (LNP) & Line Migration Management
bilgi@martateknoloji.com.tr · +90 850 441 3 441
PBX Systems (IP PBX / VoIP) — Other Sub-Services
On-premises IP PBX system deployment using our in-house developed FreeSwitch-based platform; extension definit…
PBX system running on cloud infrastructure without physical hardware; management of all staff — including remo…
Protection of your VoIP infrastructure against brute-force, toll fraud and DDoS attacks over the SIP protocol …
Multi-level IVR menu design and installation that routes customers to the correct department, with out-of-hour…
Internal extension dialling, conference calling and shared phone directory across geographically distributed b…