Marta Teknoloji
Infrastructure

PBX Systems (IP PBX / VoIP)

We design and manage your corporate communication infrastructure with modern IP PBX and VoIP solutions. Our FreeSwitch-based (in-house developed) PBX infrastructure provides a flexible, scalable and cost-effective communication system.

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15+Features
12+Tech Capabilities
7/24Support
10+ yılExperience
24/7 Technical Support Included

Service Scope

15 items
Cloud PBX Setup & Management
On-Premises IP PBX — FreeSwitch-Based (In-House Development)
SIP Trunk & VoIP Line Solutions
Rosa SIP Firewall VoIP Security
Call Centre Solutions
IVR (Interactive Voice Response) Configuration
PBX Monitoring & Reporting
Multi-Branch Integration
Microsoft Teams Direct Routing Integration
WebRTC Browser-Based Calling Support
Call Recording & Transcription
CRM Integration (Salesforce, HubSpot, Zoho)

Technical Capabilities & Tools

12 capabilities
1
In-house developed FreeSwitch 1.10-based IP PBX installation; extension definition, SIP trunk integration, call routing rules, time-based routing and codec selection (G.711, G.729, G.722, Opus)
2
Microsoft Teams Direct Routing (SBC: AudioCodes Mediant, Ribbon SBC) and Zoom Phone deployment; local PSTN/SIP trunk connection and E1/ISDN PRI migration bridge
3
VoIP security with Marta Teknoloji's proprietary Rosa SIP Firewall: SIP brute-force attack blocking, toll fraud detection (abnormal CDR analysis) and SIP DDoS rate-limiting
4
End-to-end encrypted voice communication via SIP over TLS 1.3 (SIPS) and SRTP/ZRTP; IP phone, softphone (Zoiper 5, Linphone, Bria) and WebRTC/SIP.js browser client configuration
5
Call centre infrastructure including ACD, multi-level call queue, IVR menu (including text-to-speech), call recording (MP3/WAV), CDR/CRM integration and real-time wallboard agent panel
6
Seamless inter-branch extension communication with IPsec IKEv2 site-to-site VPN tunnel or SIP trunk federation; failover and load balancing
7
Bulk zero-touch provisioning (ZTP) of Yealink T5 series, Grandstream GRP26xx, Fanvil X-series and Cisco 8800 series IP phones via TFTP/HTTP; firmware management
8
Call volume, queue wait time (ASA/AHT), missed call rate, and agent and DID-based performance reporting; CDR data export for Power BI and Grafana BI integration

Sub-Services

IP PBX Installation & Configuration

On-premises IP PBX system deployment using our in-house developed FreeSwitch-based platform; extension definitions, SIP trunk inte…

Cloud PBX

PBX system running on cloud infrastructure without physical hardware; management of all staff — including remote workers — under a…

Rosa SIP Firewall – VoIP Security

Protection of your VoIP infrastructure against brute-force, toll fraud and DDoS attacks over the SIP protocol using Rosa SIP Firew…

Call Centre Solutions

Inbound/outbound call centre infrastructure deployment with ACD (Automatic Call Distribution), queue management, call recording, l…

IVR – Interactive Voice Response

Multi-level IVR menu design and installation that routes customers to the correct department, with out-of-hours messages, hold mus…

Multi-Branch & Remote Office Integration

Internal extension dialling, conference calling and shared phone directory across geographically distributed branches; secure inte…

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