ActiveSoftware
Santa Cloud PBX
Santa Cloud PBX is a multi-tenant IP PBX that manages extensions, IVR, ring groups, queues, voicemail, fax and conferencing from a single web interface. The bundled contact center application gives agents a browser phone, customer card and disposition codes, and gives supervisors live monitoring, call listening and campaign management. A Turkish interface, automatic provisioning for IP phones from 30 manufacturers and layered security come as standard. Installed on a Debian 12 server (physical, virtual machine or cloud server) with an installer script; the PBX web interface, contact center application and TURN server run on the same server. A single installation can serve multiple tenants (domains).
89+Features
10+Tech Details
7/24Support
MartaDeveloper
Developed by Marta Teknoloji
Mersin Technopark — R&D
Features & Capabilities
01
7 featuresAccounts and users
- Extensions: caller ID, voicemail, per-extension call recording and concurrent call limit
- Users, groups and page-level permissions
- Two-factor login via TOTP or email (optional)
- Contact directory
+3 more
02
8 featuresCall routing
- Destinations (DIDs) and inbound routes
- Outbound routes with up to three gateways per route for failover
- Ring groups: simultaneous, sequential, enterprise, rollover, random
- Business-hours and after-hours routing with time conditions
+4 more
03
6 featuresIVR, announcements and media
- Multi-level IVR menus and key options
- Upload and manage audio recordings
- Per-tenant music on hold
- Phrases (combined announcement sequences)
+2 more
04
8 featuresVoicemail, fax and conferencing
- Voicemail boxes and greetings
- Voicemail delivered to email as attachment or link
- Voicemail transcription (optional, with an external API key)
- Fax server: send, inbox and outbox
+4 more
05
6 featuresDevices and provisioning
- Automatic provisioning templates for 30 vendors
- Yealink, Grandstream, Flyingvoice, Polycom/Poly, Snom, Fanvil, Cisco, Panasonic and others
- Line and function key programming
- Device profiles and registration by MAC address
+2 more
06
6 featuresTrunks and connectivity
- Registered or IP-authenticated SIP trunks
- OPTIONS-based trunk reachability checks
- SIP profiles and NAT settings
- WS/WSS SIP binding for WebRTC enabled by default
+2 more
07
6 featuresPBX contact center tools
- Contact center queues and agent definitions
- Nine distribution strategies: ring-all, longest-idle, round-robin, fewest calls and more
- Live queue monitoring and agent status
- Operator panel: extension status and call transfer
+2 more
08
9 featuresContact center app: agent
- WebRTC phone in the browser; no extra software
- Answer, hold, mute, DTMF, transfer, outbound dialling
- Available, available on demand, on break, logged out states
- Customer card and last 10 calls on incoming calls
+5 more
09
14 featuresContact center app: management
- Live wallboard: waiting calls, longest wait, agents available/on call/on break
- Waiting callers and wait times per queue
- Listen, whisper, barge-in; switch mode during the call
- Supervisor can change an agent's status
+10 more
10
9 featuresReporting and monitoring
- Dashboard: recent and missed calls, new voicemail
- Active calls and active conferences
- SIP registrations and SIP status
- Call detail records: advanced search and filters
+5 more
11
10 featuresSecurity and administration
- Multi-tenant: separate domain-based tenants
- Per-tenant extension and destination quotas
- Event Guard: automatic IP blocking after failed SIP registrations
- fail2ban protection for web login, SSH and HTTP abuse
+6 more
Technical Details & Architecture
1
Foundation: Built on open-source FusionPBX and FreeSWITCH (MPL 1.1); the theme, Turkish interface, contact center application and installer are developed by Marta Teknoloji2
Protocols: SIP (UDP/TCP), SIP over WebSocket (WS/WSS) for WebRTC; SIP TLS configurable3
Audio and video codecs: G.711 (a-law/µ-law), G.722 wideband audio; AMR; G.729 (passthrough); H.26x video4
Phone compatibility: Provisioning templates for 30 vendors (Yealink, Grandstream, Flyingvoice, Polycom/Poly, Snom, Fanvil, Cisco, Panasonic and others) plus standard SIP softphones5
Carrier trunks: SIP trunks (registered or IP-authenticated), OPTIONS reachability checks, up to three gateways per route for failover6
Recording and reporting: Per-extension call recording (stored on the server); CDR export to CSV/PDF; contact center report export to CSV7
Interface language: Turkish by default; the PBX interface offers 26 languages; contact center app in Turkish8
Multi-tenancy: Domain-based tenants; per-tenant extension and destination quotas, separate settings and a separate contact centerInterested in this product?
Schedule a live demo or request a technical brief from our team.
Santa Bulut Santralbulut santralIP santralIP PBXsanal santralçağrı merkeziWebRTCSIP trunkIVRçok kiracılı santral
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